Shipping
Canada-wide shipping. ~4 days.
Every order ships from Canada in tamper-evident insulated packaging.
- Origin
- Canada
- Method
- Insulated EPS containers with phase-change packs. Tamper-evident outer carton.
- Shipping method
- Canada Post Xpresspost.
- Tracking
- Orders ship prepaid Canada Post Xpresspost. When a shipment carries a tracking number, it appears with your order in your account.
- Transit time
- ~4 days, all Canadian provinces and territories (faster in BC/AB, slower to Atlantic + territories).
- Dispatch
- Orders are processed the same day and shipped the next business day (Mon-Fri excluding statutory holidays).
- Carrier
- Canada Post Xpresspost, Purolator, or FedEx (auto-selected by region).
- Free shipping
- Orders ≥ $300 CAD, all Canadian addresses.
- Standard rate
- $25 CAD flat below the free-ship threshold.
Receiving instructions
Place vials in a −20°C freezer immediately upon receipt. Record the included logger if present. Inspect for breakage or seal compromise within 48 hours; report any issue to support@lumerapeptide.com with photos. See Returns.
Tracking
Orders ship prepaid Canada Post Xpresspost. Your order status, and any tracking number, appear in your account the moment we ship. Create an account with the email you used at checkout to see it. No need to email.
Restricted items
Bacteriostatic water is offered as a stand-alone sterile-filtered research reagent for in-vitro dilution use. Syringes, needles, and pre-assembled dosing kits are not sold. See Compliance.